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We offer a 30-day easy return policy on most products, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
The item must be in the same condition as received
Unused, unworn, with original tags and packaging
Proof of purchase (order confirmation or receipt) is required
Due to hygiene and safety reasons, pet food products are non-returnable and non-refundable.
Once food items are delivered, we cannot accept returns or exchanges on them, even if the package is opened or unopened.
⚠️ Please double-check food product details before placing your order.
To initiate a return, please visit our Contact Page and share:
Your order number
The reason for the return
Clear photos/videos (if applicable)
Our team will guide you through the next steps.
Please inspect your order upon delivery. If you receive:
A damaged product
A defective item
The wrong item
Contact us immediately and share a clear video or photos of the issue so we can evaluate and resolve it quickly.
The fastest way to get the item you want is to:
Return the original item (if eligible), and
Place a new order once the return is approved
Once we receive and inspect your return, we’ll notify you about the approval status.
If approved, the refund will be processed to your original payment method.
Please note:
Refunds may take some time to reflect, depending on your bank or payment provider.
If you have any questions regarding returns, feel free to contact us—we’re happy to help 🐾
Thank you for shopping with us!
